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Annual Service User Survey 2017-18

We carried out our annual service user survey across Cranstoun and Swanswell services from November 2017 to January 2018. The survey was open to all service users in any type of treatment, from drop-in attendees to service users in long-term structured treatment.

We received 1628 responses across 15 services, including nine adult community substance misuse services, two young peoples’ community substance misuse services, two residential services, one supported housing service, one family and carers service and one family and carers team.

Here are a few of the key results:

The highest scoring question was on staff friendliness and approachability.

The most commonly given score was 10 out of 10.

Service users find our most helpful treatments/activities to be key work, group work, prescribing and complementary therapies.

The most common positive outcomes experienced by our service users were abstinence or less use, stability, a greater understanding of addiction and recovery, and improved relationships with their loved ones.

The top three words used to describe the service were safe, happy and positive.

96.7% of service users said they would recommend their service.


In response to the survey, we also received some fantastic feedback from our service users:

We are so relieved to find a service for families with members with mental health and drug addiction. We have felt very alone coping with our son’s problems and not sure if we are doing ‘the right thing’. I now have someone I can talk things through with. Having free counselling sessions arranged for him with no waiting list has been a real help to him and to us and something that would have been so helpful several years ago but was not offered by GP or any other mental health service. Cranstoun has really given me HOPE! Thanks.

– East Sussex FACT

I referred myself after 25 years of drug and alcohol use. I wish I had done it a lot earlier as the service has turned my life around. Mentally and physically, I have been able to gain my family life back and focus on my health and fitness, resulting in 5 stone weight loss.

– Inspire Sutton

I’ve been coming here for over a year now, and I am finally accepting the fact that recovery is a journey and I can see how far I have come in that time. IRiS have helped me immensely and quite literally have been my lifeline. I will beat addiction. Thank you 🙂

– Iris Reading

All of the staff and community at Swanswell have helped me back from the brink of a very dark place and without them, I probably wouldn’t still be here. Thank you!

– Swanswell Worcestershire

Click here to read the full service user survey report.

Welcome to our new website!

We’ve been developing a new and refreshed website for Cranstoun over the past few months, and we’re excited to announce that it is now live!

With this new site, we hope to provide you all with an easier way to find out about our services as well as making it easier to navigate and access the information you’re looking for.

The website has been redesigned to improve accessibility – you will notice it has an inbuilt translation feature (bottom left) and an accessibility menu (top right). It is also mobile friendly.

Our work is certainly not over. We will constantly be building and developing it to meet the needs of our visitors, and already have lots of exciting features planned for the near future, so watch this space!

We hope you enjoy browsing the new website and find it informative and easy to use. If you have any feedback, please contact us at media@cranstoun.org.uk.

West Midlands Drug Policy Recommendations

 

West Midlands Police and Crime Commissioner David Jamieson has announced a set of practical proposals to tackle the cost of drugs to public services, reduce drug-related crime and the shocking number of deaths in the region, in a report published today.

The Commissioner’s proposals include:

  • Establishing a formal scheme to divert those suffering from addiction into treatment and away from the courts.
  • Joining-up police, community safety and public health funding streams to increase efficiency and improve outcomes for those suffering from addiction.
  • Prescribing heroin in a medical setting to people suffering from addiction who have not responded to other forms of treatment. This will take the market away from organised criminals and stop people stealing to fund their addiction. Work with the Home Office, who have championed the benefits of Heroin Assisted Treatment.
  • Equipping and training police officers in the application of naloxone – a medication that can be used to help those overdosing.
  • Establishing a Drug Early Warning Programme, to make the public, outreach workers and medical professionals aware of the impact of emerging drugs. The aim is to reduce the number of deaths.
  • Introducing on-site testing in night-time economy areas to reduce the number of deaths and increase the authorities’ intelligence of drugs in circulation.
  • Considering the benefits of Drug Consumption Rooms to assess if they would add value to current services in the West Midlands. Drug Consumption Rooms allow people suffering from addiction to access clean equipment, medical support and drug treatment services.
  • Ensuring more money is seized from large-scale organised criminal gangs, profiting from the misery of the drugs trade. The extra money will be invested in drug treatment programmes.

Jamieson says he will work with organisations and the people of the West Midlands to turn the eight recommendations into reality.

Peter Glass, Cranstoun’s Director of Operations, said:

“The Cranstoun Group is pleased to have contributed to the development of the West Midlands Drug Policy Recommendations document, which identifies a number of key areas, not only around wider policy issues in the field but specifically in establishing the importance and value of drug treatment as a proven intervention to significantly reduce crime.

The value of treatment and recovery providers working within community-based Criminal Justice environments is well documented and any opportunity to re-introduce drug intervention programmes, along with engagement and diversion schemes should be a cornerstone of any future development and commissioning.”

You can read the full recommendations document here.

Prime Minister Theresa May visits Resilience

 

Prime Minister Theresa May visited our Maidenhead service Resilience on 13 October, to relaunch Resilience to local partner agencies and Councillors. The visit was arranged in support of the Year of Mental Health, allowing us to promote our service and the developments that have already been made with local mental health services supporting our dual diagnosis clients.

The Prime Minister, who is also Windsor and Maidenhead’s local MP, took great interest in all the hard work that takes place at Resilience on a daily basis and showed interested in the development of intervention services for people with mental health issues. The event was well attended and it was great to hear the acknowledgement made – by Councillor Carroll and our commissioners – about how the service has evolved in the short time we have been managing it.

Steve Rossell to step down as CEO of Cranstoun

 

After over 20 years of being part of the Cranstoun team, Steve Rossell is stepping down as chief executive and moving on to pastures new. Steve is relocating to New Zealand where he will take on a leadership role at the national alcohol and drug rehabilitation organisation, Nova Trust.

Steve joined Cranstoun in 1995 as head of residential services, moving on to be director of services, before accepting the position of CEO in 1998. During his time at Cranstoun, Steve has achieved a number of successes building and developing the organisation and its services.

We are sad to see Steve go but wish him all the best for his next adventure and thank him for all he has done for Cranstoun over the years.

From 18 April 2017, the leadership team (Martin Holly, Chief Finance Officer; Kim Coles, Director of HR and Governance, and Peter Glass, Director of Operations) will manage Cranstoun until a permanent appointment is made.

If you have any questions, please contact us via email at media@cranstoun.org.uk or via telephone on 020 8335 1830.