Help and advice during the COVID-19 outbreak


At Cranstoun, we put people at the heart of what we do, empowering our service users to lead healthy, safe and happy lives.  Although we are experiencing challenging times, we are here to guide you through, continue supporting your access to services and signpost you to further help and advice. 

If you would like to know more about the coronavirus including symptoms, what to do if you think you have the virus and how to reduce your chances of getting it, visit the NHS website. If you consider yourself extremely vulnerable, read the advice for vulnerable people. For advice about going out and the changes that we need to make in order to slow down the spread of the virus, visit the government website 


Substance misuse support 

For many people in recovery, group support and face-to-face meetings are a lifeline that builds resilience.  Whilst the COVID-19 crisis continues and we are all asked to maintain social distancing it may not be possible to attend meetings in person but you can still access the support that you need online through a range of online meetings, interventions and recovery support programmes.  We have listed those that we think will be of most use to our service users below: 

Alcoholics Anonymous   

Narcotics Anonymous 

Cocaine Anonymous 

All fellowships – a global recovery community  

SMART Recovery – self management and recovery training 

Breaking Free Online – an online recovery support programme.  Please contact your key worker for login details.   

Keep yourself informed about how to to stay as safe as possible for your own own personal situation.


Domestic violence and abuse 

Staying at home in an environment of abuse will be a particularly difficult time.  If you are concerned for your safety, you are not alone and there will always be someone on the end of the phone to listen.  If you are in immediate danger call 999. 

National Domestic Violence Helpline is a national service for women experiencing domestic abuse, their family, friends, colleagues and others calling on their behalf. Run in partnership between Women’s Aid and Refuge it can offer access to emergency refuge accommodation. Call 0808 200 0247 

Women’s Aid is a national charity working to end domestic violence against women and children. 

Rape Crisis – Operates a confident help line for women and young girls who have experienced sexual violence. Call 0808 802 9999. 

Men’s Advice Line – Advice and support for men in abusive situations. Call 0808 801 0327 

ManKind Initiative – Confidential helpline for men experiencing domestic abuse. Call 01823 334244 

Respect – Supports men who are victims of domestic violence. Call 0808 802 4040. 


Mental health and wellbeing support  

This is a stressful and anxious time and it’s important to look after your mental health and general wellbeing.  There are lots of things that you can do to support your wellbeing.

Download the Headspace app for guided meditations, mindfulness techniques and other resources to reduce stress and anxiety.  It is free to those who are unemployed.      

Mind has useful information specific to helping you cope during the COVID-19 crisis. 

Alcohol Change UK offers top tips on alcohol and mental health if you find that there is a temptation to drink more than you otherwise would.  

Don’t forget to keep active and enjoy exercise every day.  If you are self-isolating and can’t get out, why not join Joe Wicks, the Body Coach, for his weekday workouts, just 30 minutes each Monday to Friday and suitable for the whole family. 

If you are not coping, you can speak to the Samaritans, day or night or chat to them by email.  Call 116 123 or contact 


Other types of support 

Financial: if you can’t pay your bills, are not sure if you will receive sick pay, are being laid off work or have questions about your benefits, Citizens Advice can offer advice.  Those in an ‘at risk’ category who are worried about loading their pre-payment meters can contact their supplier and get a loan credit on their meters of up to £180.  

Get connected: look out for groups in your own communities.  They are springing up everywhere and through them you will be able to connect, get help and maybe offer it too.  

De-stress: try not to focus on things that make you anxious. Practise mindfulness with these these colouring sheets, a relaxing activity that will create an environment of calm.