Service access during the COVID-19 crisis


We know that these are worrying times and that you may be feeling anxious about receiving continued support or accessing support.  We are working hard to maintain services as much as possible throughout the coronavirus (COVID-19) crisis and will post regular updates on this page to let you know the latest information.  

In order to protect our staff and service users, we have mostly moved from face to face appointments and interventions to phone and video-based appointments and online interventions across our services.  

Open access, group interventions and drop-in sessions are not currently running at our substance misuse services. However there are a range of online support groups that are available for ongoing support.  Speak to your key worker for details.   

If you are not sure how we are managing your appointments, please call us to find out more.  If you have a telephone appointment booked with your key worker, they will be calling from a withheld number at the designated time. Please pick up so as not to miss your appointment.

We continue to accept new referrals on a case by case basis, and may offer online interventions for new assessments where appropriate. 

Substance misuse service users 

All prescribed service users will continue to collect their medication from local pharmacies although we may need to make some changes to how often it is collected. If service users need to self-isolate they should contact their local service to discuss how the medication can be collected.   

Our Needle Syringe Programme will continue to be delivered from community pharmacies. Please call your local service to find out more.  

We have cancelled most home detoxes: the local teams are in contact with those who may be affected.   

Further information 

For details about how the services that you access are operating, click on the button below or contact your local service by phone or email. 

If you have concerns about COVID-19 and would like more details including how to identify symptoms, please visit the NHS website.


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