Archives

Cranstoun’s residential detoxification service, City Roads – an announcement

It is with deep regret that, after 40 years of operation, Cranstoun is announcing the proposed closure of City Roads, our London based detoxification unit.

This decision has been reached after a prolonged review period, where Cranstoun has continually sought solutions to the longstanding problem of ongoing disinvestment for this type of provision. For over ten years, Cranstoun’s trustees have agreed to support the unique and valuable City Roads service and have funded any deficits arising. Unfortunately, the financial position has deteriorated such that the service is no longer considered sustainable.

City Roads has served residents of London and the Home Counties for many years, both as a crisis intervention unit, and more recently as a high care detoxification facility for alcohol and drug users with enduring and complex needs. Indeed, the decision to close comes at a time when there remains a high level of need for this type of provision. Despite this, diminishing resources have consistently reduced referrals below the level required to support the ongoing operation.

In making this announcement, we wish to acknowledge the dedication and commitment of our current and previous staff groups and volunteers, who have worked tirelessly for the betterment of people’s lives, in what is truly inspiring ‘front end provision’. Additionally, we wish to recognise the efforts and courage of all people who have used the service as a platform for stabilisation, and recovery.

The proposed closure date is projected to be the 10th of May, with admissions being accepted until the 15th of April.

For any further information or clarification, please contact:

Peter Glass, Executive Director – Operations pglass@cranstoun.org.uk
Niamh Donnelly, Director of Operations ndonnelly@cranstoun.org.uk

Pavilions rated ‘Good’ in latest CQC report

We’re delighted to announce Pavilions, our substance misuse service in Brighton, has received an overall ‘Good’ CQC rating.

The CQC inspection team carried out a thorough assessment of several aspects of the service, including looking at the quality of the physical environment, speaking to service users and staff, looking at records, policies and procedures, and observing a group therapy session.

Our people are at the heart of what we do, so we are particularly pleased about the following feedback:

Staff demonstrated a kind, compassionate approach during their interactions with clients. They treated clients with dignity and respect. Staff consistently spoke with and about clients in a sensitive, caring and professional manner. We saw staff interacting positively with clients, appearing to be responsive and respectful. Staff demonstrated a genuine interest in client wellbeing and understood the needs of each client. 

Clients we spoke with praised staff for their care, professionalism and non-judgemental attitude. All clients that we spoke with were complimentary about the staff and overwhelmingly positive about the service. Clients were involved in making decisions about their care.

Hélène Begg, City Manager for Pavilions, said, “I’m delighted that our staff were complimented in our CQC report and that our innovative solutions to working with rough sleepers and increasing employment opportunities for clients have all been noted in the report. We will continue to work on developing our practice following the inspection and will work towards an ‘Outstanding’ rating for their next visit.”

Read the full report here.

CQC rates Swanswell services ‘Good’ in all areas

We’re delighted to announce our Swanswell Worcestershire service has received an overall ‘Good’ CQC rating at two of its locations following recent inspections: Kidderminster and Worcester.

Service users told the CQC that staff treated them respectfully and with dignity, and they were involved in their own care. They felt they were listened to and both service users and the people who care for them were provided with relevant information and support to manage their recovery.

Jason Warriner, Cranstoun’s Director of Care, Quality and Governance, said, “We are pleased that the CQC report highlights our commitment to providing high quality and safe services. The ratings we received across all areas show how we respond to the individual needs of our clients and help them to make positive changes to their lives.”

Read the full Swanswell Worcester report.
Read the full Swanswell Kidderminster report.

50 years of Cranstoun

.
2019 is a special year for us – we’re proud to have been empowering people to live healthy, safe and happy lives for 50 years.

In 1969, it was our founders responding to local needs that established Cranstoun House, a residential community for people in recovery. We’ve adapted and evolved over the past five decades, and we have our incredible service users, staff and volunteers – past and present – to thank for our journey so far.

We’ll be celebrating our achievements and the people who make us who we are over the course of this year, and there’ll be lots of opportunities for you to join us. Watch this space for updates!

Swanswell to work with Thames Valley Police on drugs diversion pilot scheme in West Berkshire

Thames Valley Police has launched a drugs diversion pilot scheme in West Berkshire. The scheme, which aims to reduce the harm caused by the use of drugs and drug-related offences, allows offenders in possession of small quantities of illegal drugs an opportunity to be offered a tailored diversion route through Swanswell West Berkshire drug recovery service, to address their use of drugs instead of facing prosecution.

Swanswell, part of the Cranstoun group, has worked in partnership with Thames Valley Police to develop the drug diversion scheme and specialist support programme.

Download our press release here

CQC rates Cranstoun City Roads ‘Good’ in all areas

We’re delighted to announce our residential detox service City Roads has received an overall ‘Good’ CQC rating.

Following an unannounced inspection, during which the CQC assessed the physical environment, spoke to service users and staff, looked at records, policies and procedures, and observed a service user group meeting and the admission of a client, City Roads has been rated ‘Good’ across all areas.

Our people are at the heart of what we do, so we are particularly pleased that the CQC highlighted the care, compassion and skills of our staff, and found service users to be extremely positive about the care and treatment they received at City Roads.

Jason Warriner, Cranstoun’s Director of Care, Quality and Governance, said, “We are pleased that the CQC report highlights our commitment to providing high quality and safe services. The ratings we received across all areas show how we respond to the individual needs of our clients and help them to make positive changes to their lives.”

Read the full report here.

Caroline Lucas MP visits Brighton Pavilions

 

Caroline Lucas MP visited our Brighton service, Pavilions, on Friday 7 September. We showed her around the new premises for the substance misuse service and shared our service developments with her, in particular, the work we are doing to target high risk injecting populations.

We were also joined by Oliver Standing, the newly appointed director of Collective Voice.

East Sussex FACT receives a grant of £34,000

 

Cranstoun’s East Sussex Families & Carers Team (ESFACT) has received a grant of £34,000 from the Police & Crime Commissioner’s Safe Space Sussex Funding Network.

Team Leader, Emma Jones joined the Police & Crime Commissioner, Katy Bourne on 22 August to accept the grant award and explain how the funding will help victims to cope and recover from crime and abuse in Sussex.

Commenting on the funding award, Emma Jones said: “We are delighted to have been awarded this grant from the Safe Space Funding Network, which will allow us to continue to deliver our service to families in East Sussex who are affected by someone who has a dual diagnosis of mental illness and substance misuse.”

Commending East Sussex Families & Carers Team on its successful bid Mrs Bourne said: “The East Sussex Families & Carers Team is a great example of an innovative local project that aims to help victims and protect our most vulnerable. I look forward to visiting the team at their office in Eastbourne and following the progress of their project over the next year.”

Cranstoun awarded grant by Wasps Legends Charitable Foundation

Cranstoun awarded grant by Wasps Legends Charitable Foundation Cranstoun

We’re delighted to announce we have been issued a grant award of £2,500 by Wasps Legends Charitable Foundation.

The £2,500 donation will support ‘Entry into Employment Loans’ for our West Berkshire service, whereby service users can apply and get financial and administrative support to obtain essential items needed to access employment. Essentials that can be accessed include entry-level course fees, clothing, equipment, trade tools and access to health and safety certificates. The funding will provide an immediate solution to support an immediate need and will help to support approximately 25 service users.

Clare Maryan, our Director of Development said of the donation: “We are thrilled to be awarded this grant. Service users can be prevented from taking their first step towards employment if they are unable to obtain simple, everyday items, which can be mandatory to enter the workplace. This donation will enable our service users to achieve their employment goals.”

Genevieve Glover, Chair of Wasps Legends Charitable Foundation said: “We are pleased to be supporting Cranstoun. Not only does the charity work with individuals in structured treatment programmes to support people to achieve their substance recovery goals but also provides them with support and funding to get themselves back into employment, increasing their chances of abstinence.”

For more information on the Wasps Legends Charitable Foundation, please visit www.waspslegends.co.uk.

Cranstoun awarded Gold by Investors in People

Cranstoun awarded Gold by Investors in People Cranstoun

We’re delighted to announce that following a thorough assessment of our people management processes, we have been awarded a gold standard accreditation by Investors in People!

Investors in People is the international standard for people management, defining what it takes to lead, support and manage people well for sustainable results.

Our accreditation lasts for the next three years and, in line with IIP’s recommendations, we will continue to make improvements in people management throughout the organisation.

Commenting on the award, Kim Coles, our Executive Director of HR and Governance, said: “We are thrilled and immensely proud to be awarded a Gold standard accreditation from Investors in People. Our staff teams work incredibly hard every day to improve the lives of others and make a real difference, so it’s hugely important to us that we give something back and provide them with a positive, supportive and inspiring place to work.”

Download our press release here