Co-production is more than a concept – it’s a core strategic aim

Wendy Taylor, Director of Operations Co-production is the coming together of two sides of the same coin – service users and providers – to improve existing services and develop new ones. It is the meeting of ideas that respect the diverse experiences of those involved...

Resilience rated ‘Good’ in latest CQC report

We’re delighted to announce Resilience, our substance misuse service in Windsor and Maidenhead, has received an overall ‘Good’ CQC rating. The CQC inspection team carried out a thorough assessment of several aspects of the service, including looking at the quality of...

Investing in care, quality and governance

Jason Warriner, Director of Care, Quality and Governance   When talking about quality and governance, one of my most frequent sayings is, ‘show me an organisation that claims to have no incidents and no complaints and I will show you a failing organisation’. To me, if...

Stocktaking and adaptation – it’s all part of the process

Peter Glass, Executive Director of Operations We recently, as we often do, took stock of Cranstoun’s whole-system integrated services. ‘Stocktaking’ is part of ongoing performance management and development, a continual process applied throughout the lifetime of any...

Annual Service User Survey 2018-19

We carried out our annual service user survey across Cranstoun Group services from December 2018 to February 2019. The survey was open to all service users in any type of treatment, from drop-in attendees to service users in long-term structured treatment. We received...

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