Swanswell West Berks (Newbury) rated ‘Good’ in latest CQC report

We’re delighted to announce Swanswell West Berkshire, our substance misuse service for adults living in West Berkshire, has received an overall ‘Good’ CQC rating.

The CQC inspection team carried out a thorough assessment of several aspects of the service, including speaking to service users and staff, observing an alcohol detox assessment, and reviewing care records for our clients.

Our people are at the heart of what we do, so we are particularly pleased about the following feedback:

The service user representative told us that staff were responsive and supported clients well. They described how engaging with the service had enabled them and their peers to achieve positive changes in their lives.

Sian Orton, service manager at Swanswell West Berkshire, said, “We are pleased with the rating and report as it demonstrates our commitment to providing safe and caring services for our service users. We are a small service with big ambition, and with organisational and local support have managed to help more people across West Berkshire live healthy, safe and happy lives. We will continue to be responsive to our service users’ needs and ensure any areas of potential improvement are acted upon.  As a team, we feel this report is reflective of all our hard work and are delighted to be able to share it with you. I would just like to take this opportunity to say a massive thank you to the team who, on a daily basis, are dedicated to enabling positive change amongst our service users.”

Read the full report here.